Swarm Sync Support
If you need help with the Swarm Sync app, you're in the right place.
Contact
Quick help
- Update to the latest version from the App Store or Play Store.
- Restart the app and ensure your device has a stable internet connection.
- Check your smart device is powered on.
Need help pairing your device?
- To put your Neuro-sama Lamp into pairing mode, you will need to unplug it, wait 2–3 seconds, then replug it. Repeat this at least 3 times until you see the lamp flash when it starts.
- If done correctly, the lamp will start to flash red to indicate it is in pairing mode. At this point, Swarm Sync should be able to pick it up in the pairing screen.
Report a problem
When contacting support, please include your device model, iOS/Android version, app version, and steps to reproduce the issue.
Email support@vedal.ai
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Company
Vedal AI